Support

Need help? We’re here for you.

Contact Us

• Contact: Email us at [email protected]
• Response Time: We aim to respond within 24-48 hours
• Business Hours: Monday to Friday, 9 AM - 6 PM (GMT+7)

Common Questions

App Usage

How do I scan a QR code?

• Open the app and tap the scan button
• Point your camera at the QR code
• The app will automatically detect and decode the QR code

How do I generate a QR code?

• Tap the “Generate” feature
• Enter the text, URL
• Tap “Generate” to create your QR code
• Save or share the generated QR code

The app won’t load – what can I do?

• Restart the app completely
• Update to the latest version from the App Store
• Clear app cache in device settings

Privacy & Data

Is my data private?

• Yes! All QR codes and scan history are stored locally on your device
• We don’t collect or store any personal information
• Your data never leaves your device

Can I export my QR codes?

• Yes, you can save generated QR codes to your photo library
• Scan history is stored locally and can be cleared in history tab

Troubleshooting

Camera Issues

Camera not working?

• Check camera permissions in device settings
• Make sure you’ve granted camera access to UniQR
• Try restarting the app

App Crashes

App keeps crashing?

• Update to the latest version
• Restart your device
• Clear app data and reinstall if necessary

Performance Issues

App is slow?

• Close other apps running in background
• Restart the app
• Check available storage space on your device

Privacy

Read our Privacy Policy to learn how we protect your data.

Terms

Review our Terms & Conditions for usage guidelines.

Version

App version: 1.0.0